Help Center
How can we help?
Browse topics below or reach out to our support team on WhatsApp for personal help.
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Getting Started
Set up your store, add products, and make your first sale.
- How to create your Shopeak account
- Setting up your online store
- Adding your first product
- Connecting M-Pesa payments
- Customizing your store design
Orders & Fulfillment
Manage orders, track deliveries, and handle returns.
- Understanding order statuses
- How to fulfill an order
- Setting up delivery zones
- Handling returns and refunds
- Printing packing slips
Payments & Payouts
M-Pesa setup, card payments, and payout schedules.
- How M-Pesa payments work on Shopeak
- Setting up card payments
- Understanding payout schedules
- Transaction fees explained
- Troubleshooting failed payments
Products & Inventory
Catalog management, variants, and stock tracking.
- Adding products with variants
- Managing inventory levels
- Setting up multi-location stock
- Bulk importing products
- Product photography tips
Marketing & Promotions
Discount codes, flash sales, and customer engagement.
- Creating discount codes
- Running a flash sale
- Setting up automatic promotions
- Sharing products on social media
- Using gift cards
Account & Billing
Manage your subscription, team, and account settings.
- Changing your subscription plan
- Adding staff accounts
- Updating business information
- Understanding your invoice
- Deleting your account
WhatsApp Support
Chat with our team directly. We respond within minutes during business hours.
Message us